this is a test reply `markdown` 

`markdown`

 

  !!Screenshot 2024-07-25 at 5.19.44 PM|561x224](upload://u5HZjbyY3VFlotA03NMPbBuI8vy)](https://community.cloudflare.com/t/draft-lounge-tip-limited-escalation-window/680295)

Applies to https://www.cloudflarestatus.com/incidents/5t270n2ndf0h

Reports of incorrect charges continue despite the migration being complete. As such and so to ensure we do not waste agent time, we have im plemented a **LEW - Level 6 384 Hours**. Incident-related escalated topics that are not yet resolved will only be updated once every 96 hours until further notice and no new escalations should be made. The corresponding CSUP & MVP Community reports have been updated. 

## **CSUP Team**
1. Please watch the Tag #treview for new topics that are auto tagged #treview as they include watched words and may need attention.  
2. You should also watch the category #helperbot-escalation category for any escalations that happen mid-shift. 

Run a summary of outstanding Topics by report.

The following set up numbers are run at the start of each shift in each region. 

**APJC**
|Escalation without reply|Escalation not solved|7 Day No Reply|3 Day No Reply||Last 7 days not solved|
|---|---|---|---|---|---|
| 2 | 90* | 77 | 36 | 130 |

**EMEA**
|Escalation without reply|Escalation not solved|7 Day No Reply|3 Day No Reply||Last 7 days not solved|
|---|---|---|---|---|---|
| 0 | 93* | 76 | 31 | 136 |

**NAMER**
|Escalation without reply|Escalation not solved|7 Day No Reply|3 Day No Reply||Last 7 days not solved|
|---|---|---|---|---|---|
| 0 | 77* | 80 | 35 | 140 |

*includes all escalated with replies but not yet resolved, that number is higher than the #2 report which focuses only on escalated with replies in last xx hours where xx corresponds to the Limited Escalation Window.

The report is shared with MVP & CSUP groups
CSUP - https://community.cloudflare.com/g/CSUP/reports/106
MVP - https://community.cloudflare.com/g/MVP/reports/106
Cloudflarians - https://community.cloudflare.com/g/Cloudflareians/reports/106

---
0. /Billing topics no reply](https://community.cloudflare.com/search?q=billing%20status%3Anoreplies%20after%3A2024-12-30%20tags%3Abilling%20order%3Alatest). Please ignore topics in the Private Test Category/Meltwater reflect topics as those are reflected from social, just look at Community posts.
1. /Escalated Topics open and unsolved not replied by the CSUP group ](https://community.cloudflare.com/g/CSUP/reports/65)
MVP link - nhttps://community.cloudflare.com/g/MVP/reports/65 ](https://community.cloudflare.com/g/MVP/reports/65)
2. /Open Escalation topics - unsolved with replies ](https://community.cloudflare.com/g/CSUP/reports/66)
MVP link - nhttps://community.cloudflare.com/g/MVP/reports/66 ](https://community.cloudflare.com/g/MVP/reports/66)
3. /Open Topics posted in the last 7 days with no replies ](https://community.cloudflare.com/g/CSUP/reports/71)
MVP link - nhttps://community.cloudflare.com/g/MVP/reports/71](https://community.cloudflare.com/g/MVP/reports/71)
4. /Open Topics posted in the last 3 days with no replies ](https://community.cloudflare.com/g/CSUP/reports/69)
MVP link - nhttps://community.cloudflare.com/g/MVP/reports/69](https://community.cloudflare.com/g/MVP/reports/69)
5. /Open Topics unsolved posted in the last 7 days (with replies)](https://community.cloudflare.com/g/CSUP/reports/116)
MVP link - https://community.cloudflare.com/g/MVP/reports/116

| - | -* | - | - | - |